Good questions.
Clear answers.

We help turn your venue’s brand into a merchandise collection. Guests order through your On Tap Merch storefront, and made-to-order products are shipped directly to them. You focus on your venue while we coordinate the merchandise.

Tell us about your venue. We’ll discuss your collection and next steps. Once you’re ready, you’ll receive a private invitation to create your owner account.

No inventory purchase is required for our made-to-order collection. You do not need to store merchandise or pack online orders. Ask us separately about any bulk or specialty requests.

We’ll confirm the costs and profit-sharing arrangement for your collection before you commit. Any specialty design, sample or product costs should be agreed before work or ordering begins.

Yes. Explore Roselle & Vine for an example of the storefront experience. Example collections show the concept; they are not a promise that every displayed item is available.

Timing depends on your artwork, product choices and approvals. We’ll agree on next steps with you. Creating an account or selecting products does not automatically publish your store.

Yes. In your owner dashboard, open Build Your Collection, check the products you’re interested in and submit them together. Our team reviews your request and prepares the next steps.

Choose from the On Tap Merch approved catalog available in your dashboard. Options may include tees, sweatshirts, hats and other merchandise. Ask the team about premium or specialty pieces; availability and pricing are confirmed before launch.

You can choose design help or provide your own artwork when requesting your collection. Upload your logos, designs and notes in the dashboard so our team has them together.

Send the highest-quality original logo or design you have, plus your preferred colors and placement. Avoid screenshots when an original file is available. Use the upload formats shown in the dashboard; if your file is not accepted, contact us for help.

You review the proposed collection and request changes or approve it through the owner workflow. On Tap Merch handles the final launch. A product request by itself is not approval to publish.

Yes—ask the team about sample availability and cost before ordering. You can also request additional products through your dashboard. New pieces still need preparation and approval before they join your store.

Open the private invitation emailed to you, choose your password and continue to your owner dashboard. Invitation links expire after seven days and can be used once. Your ambassador can also share a QR code or private link in person.

Check Spam or Junk for “Your On Tap Merch owner invitation.” Confirm that your ambassador entered the correct email address. They can resend the invitation from their dashboard. Use the newest email, because resending replaces the previous link.

Use Venue Login. If you cannot remember your password, use the password-reset option on the sign-in page. If your venue is missing after sign-in, contact the team so we can check its account assignment.

Yes. An ambassador can create your invitation and guide you through setup in person. Open the invitation on your own phone or in a private browser window, and choose your own password. You do not need to share your password or banking details with the ambassador.

No separate print-provider login is needed for the owner experience. You can use your existing email address for your On Tap Merch account; you do not need to buy a company mailbox.

Your share follows your venue’s agreed profit-sharing terms. It is calculated from profit after the applicable production, fulfillment and payment costs—not simply from the full checkout total. Confirm your agreement with the team before launch.

Your owner dashboard shows the records available for your assigned venue. Contact the team if an order or amount looks incorrect. An earnings balance and a completed payout are different things.

The team will confirm your payout schedule and any required setup before payouts begin. Where Stripe setup is provided, enter banking and identity details directly on Stripe’s secure form. Completing setup alone does not send a payment. Do not email bank details or passwords.

Made-to-order items need production time before they ship. Timing varies by product and destination. Check the estimates available when ordering, and contact us before buying if you need an item for a specific date.

Yes. Items may be produced in different locations and arrive in separate packages. Keep your order number handy if you need help checking an item or shipment.

Contact ontapmerchteam@gmail.com with the order number and the email used at checkout. We can help investigate production, shipping or item issues.

Contact us promptly with your order number, a description and clear photos of the item and packaging. We’ll review the issue and explain the available next steps. Keep the item and packaging until we respond.

Contact us as soon as possible with your order number. Changes may not be possible once production starts. Return and exchange eligibility depends on the issue and the terms applicable to your order; contact us before sending anything back.